Refund policy

**Return Policy** 

We offer a 7-day return policy, meaning you have 7 days from the receipt of your item to request a return.

**Eligibility for Returns** 

To be eligible for a return, the item must be in its original condition—unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at fun@tidyturfmats.com. If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note that returns sent back without prior authorisation will not be accepted.

For any questions regarding returns, feel free to reach out to us at fun@tidyturfmats.com

**Damages and Issues** 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the situation and work to resolve it as quickly as possible.

**Non-Returnable Items** 

Certain items are non-returnable, such as custom products (e.g., special orders or personalized items). If you have any concerns or questions regarding your item, please get in touch with us. 

Unfortunately, we are unable to accept returns on sale items or gift cards.

**Exchanges** 

The quickest way to exchange an item is to return the original item. Once the return is accepted, you can make a separate purchase for the replacement item.

**Refunds** 

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, the refund will be processed back to your original payment method. Please return items to the following address: 

P.O. Box 926, Elanora QLD 4221 

Please note that it may take some time for your bank or credit card company to process and post the refund.